FAQs

1. How long does it take before I see results with the lash serum?
Most people notice first results after about 4 weeks, with full, visible results around 12 weeks of consistent use. Patience and daily application are key, think of it as self-care that grows with you.

2. Is the tingling from the lip plumper normal?
Yes, a gentle tingle means it’s working. The feeling fades within minutes, leaving your lips fuller and more radiant. If it ever feels too strong, simply remove and reapply later.

3. Are Melora products safe for sensitive skin?
Absolutely. We carefully select natural, healthy ingredients designed to be kind to your skin. Still, if you know you have sensitivities, we always recommend a patch test first.

4. Can I use the lash serum with eyelash extensions?
Yes, our formula is oil-free and extension-friendly. It strengthens your natural lashes so your extensions last longer and your lash line stays healthy.

5. Can I wear lipstick or liner with the lip plumper?
Of course. Apply it as a base before your color, or on top for extra shine and volume. It layers beautifully with other lip products.

6. What makes the FlexiFlow Brush different from a normal brush?
Its flexible bristles move with your hair, not against it. This means pain-free detangling with less breakage and smoother, shinier hair, whether wet, dry, curly, or straight.

7. How do I apply and remove false lashes safely?
Apply a thin layer of glue, wait until tacky, then place gently along your lash line. To remove, peel slowly from the outer corner and store them clean and dry for reuse (up to 10+ times).

8. Do you ship internationally?
Yes, we ship with tracking to the UK, Canada, New Zealand and many more countries. Delivery usually takes around 8 business days, depending on location.

9. What is your return policy?
You can return items within 30 days (see refund policy) if you’re not satisfied. Products should be in good condition. If your order arrives damaged or incorrect, we’ll replace or refund it right away.

10. Are Melora products cruelty-free?
Always. All our cosmetics are cruelty-free and vegan-friendly. We believe beauty should never come at the expense of animal welfare.

11. How long do Melora products last once opened, and how should I store them?
Most products are best used within 6–12 months after opening. Store them in a cool, dry place away from direct sunlight to maintain their quality.

12. Can I use Melora products while pregnant or breastfeeding?
Our formulas are made with safe, natural ingredients. However, since every pregnancy is unique, we recommend consulting with your healthcare professional before introducing any new cosmetic products.

13. What should I do if I experience irritation?
Our products are designed to be gentle, but if you notice any redness or discomfort, stop using the product and reach out to us at support@meloracosmetics.com We’ll be happy to guide you further.

14. How do I know I’m buying a genuine Melora product?
To ensure authenticity, purchase only through our official website or authorized partners. This guarantees you receive the safe, high-quality formulas we are known for.